FAQs

If you don’t find the answer you’re looking for, feel free to contact us at info@shoescorner.com.Our customer support team is happy to assist you during business hours.

When will my order ship?

Orders are typically processed within 1–3 business days (Monday–Friday, excluding public holidays).
Once your order has shipped, you will receive a confirmation email with tracking information.

How long does delivery take?

Estimated delivery times vary depending on destination and shipping method:

• United States: Approximately 5–7 business days after dispatch

• Canada, Australia, United Kingdom, New Zealand, and supported European countries: Approximately 7–12 business days after dispatch

Delivery times are estimates only and may be affected by customs processing, carrier delays, or peak seasons.

How can I track my order?

Once your order ships, a tracking link will be sent to your email.
Tracking updates may take 1–3 business days to become active, depending on the carrier.

Do you ship internationally?

Yes. ShoesCorner ships to the United States, Canada, and selected international destinations, including Australia, the UK, and parts of Europe.
Available shipping destinations will be displayed at checkout.

What payment methods do you accept?

We accept secure payments through PayPal, including major credit and debit cards such as Visa, MasterCard, American Express, and Discover.
All transactions are processed in U.S. Dollars (USD).

Is my payment information secure?

Yes. All payments are processed through PayPal’s encrypted and secure payment system, which complies with industry security standards.
ShoesCorner does not store or have access to your full payment card or bank details.

Can I change or cancel my order?

Orders may be modified or canceled within 24 hours of purchase, provided the order has not yet been processed or shipped.
Once an order has been dispatched, changes or cancellations are no longer possible.

What if my item arrives damaged, defective, or incorrect?

If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery and provide clear photos of the item and original packaging.
After review, we will arrange a replacement or refund as appropriate.

What is your return policy?

Most items are eligible for return within 30 days of delivery, provided they are unused, unworn, and in their original condition with original packaging.
Certain items, such as final sale items or gift cards, may not be eligible for return.
Please refer to our Return & Refund Policy for full details.

When will I receive my refund?

Once your return is received and approved, refunds are typically processed within 1–3 business days.
Please note that additional time may be required for PayPal or your bank to post the refund to your account.

How can I contact ShoesCorner?

You can reach us anytime by email at info@shoescorner.com.
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT+8)
Our support team will respond as quickly as possible during business hours.